If you are unable to access your account, it might be deleted due to the below-mentioned reasons:
We suspected unusual activities in your account.
Your account has been inactive for the past six months. Credits are valid for a lifetime for your account but if they are unused for the past six months, your account is subjected to deletion.
You might have not purchased credits after signing up. If you do not buy credits after six months of signing up, your account can be deleted.
For further details, contact us at [email protected].