SendOTP
  • How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies?
  • How to export OTP report?
  • How to integrate SendOTP API?
  • What is SendOTP? How does it work?
  • What is the difference between Send OTP and Send OTP 2.0?
  • Where to find SendOTP reports?
  • Where to find the SendOTP API? How to get Template ID?
Delivery Report
  • How can I get the report for a particular number?
  • How to export/download the Delivery Reports?
  • I am unable to see the delivery report of the failed API. Where can I find them?
  • Is it possible to export report for a particular keyword?
  • What is Absent subscriber?
  • What is a request ID and where can I get it?
  • What is the meaning of different status in the delivery reports?
  • Where can I check the delivery reports?
HELLO Contact Center
  • Employee hierarchy in HELLO
  • Getting started with HELLO - Quickstart guide
  • How to create user account through MSG91?
  • How to integrate RCS in HELLO?
  • How to login with HELLO?
  • How to send message from agent side through RCS?
  • RCS client registration and sending invite
  • Steps to configure Knowledge Base
  • Steps to create and integrate Chat Widget
Startup
  • How to avail MSG91 Start-Up Offer?
Sender ID
  • How to Add Sender ID in MSG91
  • How to set default sender ID?
  • What are the rules for sender ID and getting it approved in different countries?
  • What is a Sender ID?
  • What is the meaning of prefixes like DZ, DM, IZ etc.?
Phonebook
  • Can I copy or move contacts from one group to the other?
  • How can I send SMS on selected numbers in phonebook?
  • How can I set default expiry of any number in phonebook?
  • How to add a group for phonebook? How many contacts can I import/upload at once?
  • How to delete a phonebook group?
  • How to delete selected contacts from a phonebook group?
  • How to send SMS on group?
  • How to upload contacts to a group?
  • What is a .csv file?
Resellers
  • Can my clients also pay me online? If yes, then how?
  • Client SMS Consumption
  • Dynamic Credit Purchase Limit
  • How can I add Demo Balance to my clients?
  • How can I add pricing to my website?
  • How can I convert my client's account into a reseller account?
  • How can I customize a mail and an SMS for signup?
  • How can I disable my client's account?
  • How can I get Reseller account on MSG91?
  • How can I put the bank details like MSG91 on my website?
  • How can I update my client password?
  • How can I update my client's mobile number?
  • How do you give support to our Whitelabel clients?
  • How does client search work?
  • How to add Balance in the client account?
  • How to add clients under reseller panel?
  • How to create and design website for selling SMS?
  • How to edit client details?
  • How to have my own website for selling SMS?
  • How to mark user Authentic?
  • How to set pricing for the client account?
  • How to white label my website? How to point CNAME for the domain or sub domain?
  • I have disabled a reseller under me. Does it disable all users under that reseller?
  • Why am I unable to pay online? It says, "You are not authorized".
Addons and Plugins
  • How to check the Unicode message in the Excel file exported?
  • How to configure MSG91 WHMCS SMS Plugin?
  • How to configure MSG91 with Cs-Cart?
  • How to install and use MSG91 SMS extension for Magento version 1?
  • How to integrate MSG91 API in MARG software?
  • How to integrate MSG91 API in SAP?
  • How to integrate MSG91 API with HDPOS software?
  • How to integrate MSG91 services with Zapier?
  • How to integrate SMS in LeadSquared?
  • How to resolve invalid range instance error in Excel plugin?
  • How to resolve the error authentication failure in Excel plugin?
  • How to send SMS from Excel plugin?
  • How to send SMS from Google Spreadsheet?
  • How to send SMS from MSG91 mobile application?
  • How to send notification and OTP SMS from WordPress and WooCommerce?
  • How to track if SMS is not sent in MSG91 WHMCS SMS plugin?
  • How to use Google spreadsheet in Dashboard?
  • Magento extensions for sending SMS notifications and OTP
  • OpenCart plugin for SMS notification and OTP
  • SM-share plugin for SMS notifications with MSG91
  • Vtiger CRM plugin with MSG91
  • WHMCS plugin for SMS notification and OTP
API
  • How can I integrate API provided in MSG91 panel?
  • How to debug if my API is not working?
  • How to get SMS status in API?
  • How to integrate SendOTP API?
  • How to resolve the error OTP not found and placeholder not found in message?
  • How to send + sign in SMS from API?
  • What are the reason for error codes received under the API failed?
  • What do you mean by API Security?
  • Where can I find my authentication key?
  • Why to integrate MSG91 API using Socket?
Best Practices
  • How to protect your SMS API from Bot Attack!
  • Make your message more presentable 
  • What best practices need to be practised for bulk SMS service?
FLOW
  • How to create Template ID for Send SMS via FLOW API?
Transactional Voice
  • How to use/integrate Transactional Voice calls?
Text SMS
  • How can I check my balance?
  • How can I load my previous message?
  • How can I schedule an SMS? Where can I see it's delivery report?
  • How can I send personalized/custom SMS?
  • How can you add/remove a signature along with the SMS?
  • How to add emojis or send messages in other languages (except English)?
  • How to add or delete an SMS template?
  • How to delete/cancel the scheduled SMS?
  • How to move the balance from one route to other?
  • How to resend SMS via  panel?
  • How to send SMS from my MSG91 dashboard?
  • How to send SMS in regional language?
  • How to send SMS on group?
  • How to send SMS using an Excel file from the Send SMS option?
  • How to send SMS worldwide?
  • How to send Unicode custom SMS by CSV?
  • How to send encrypted SMS?
  • How to switch route for sending SMS from the dashboard?
  • In one go, on how many numbers can I send SMS from MSG91?
  • What are the reasons behind a failed message?
  • What does a flash SMS mean? How is it different from the regular SMS?
  • What is Unicode and which characters come under Unicode?
  • What is an OPT-OUT SMS? How can I stop it?
  • What is campaign, its uses and how to delete the old campaign name?
  • What is the difference between Transactional, Promotional and SendOTP route?
  • Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
  • Will my SMS get delivered on DND numbers too?
Virtual Number
  • How to activate a Long Code?
  • How to check long-code balance?
  • How to send custom SMS using Longcode?
  • I am not able to receive SMS when someone sends it on my keyword. Why is that so?
  • Is it possible to export report for a particular keyword?
  • What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
  • What is the difference between Dedicated Long-Code and Shared Long-code
  • Where I can add new keyword for Longcode? What is it's maximum limit?
Credits
  • Credit count for different countries
  • How to buy credits?
  • How to make a refund request? How much time does it take to refund the payment?
  • How to make payment using Debit/Credit card?
  • How to move the balance from one route to other?
  • What is the character limit for a single credit in English & Unicode? How is credit calculated?
  • What is the charge per SMS? Are failed SMS also charged?
  • Where can I download the invoice?
Miscellaneous
  • Can I get an SMS alert daily informing about the available and used balance in my account?
  • How can I change my password or reset it if I forgot the old one?
  • How can I change username and registered mobile number?
  • How can I contact support?
  • How can I convert my Excel file to CSV?
  • How can I export contacts from a single group?
  • How can I send SMS on selected numbers from my contact group?
  • How can I update my GST number?
  • How can I update my primary mobile number?
  • How to add SSL for my website?
  • How to add a new team member in the team?
  • How to check the OPT-OUT SMS sent?
  • How to create a Google Group?
  • How to disable the access of a member added in your team?
  • How to download and use MSG91 mobile application?
  • How to enable credentials for mobile application and other SMS addons?
  • How to filter and check DND or non DND numbers?
  • How to request for any custom SMS solution?
  • How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
  • How to restrict users to login to other domains?
  • How to use Pay after Invoice option?
  • I am facing trouble in viewing all the options on my screen. What should I do?
  • What are the best Accounting and Invoicing softwares you would recommend?
  • What are third-party services?
  • What is Fallback and how it works?
  • What is URL encoding and how to do URL encoding?
  • What is UserTABLE? How to use it?
  • What is blocked numbers? How to block/unblock any number?
  • What is switch account and how to use it?
  • What is the difference between Push SMS and Pull SMS?
  • What is the difference between free and paid SMS services?
  • What is the meaning of SSL certificate error?
  • What is the reason for my account deletion?
  • What is website and data security with MSG91?
  • Where I can check the numbers that are opted out or have been blocked?
Migration Guides
  • How to migrate from Twilio to MSG91?
URL Shortener
  • How to check URL Shortener report?
  • How to create and send short URL?
Integration Guides
  • How to integrate MSG91 API in ERP Next?
  • How to integrate Zapier with MSG91?
Webhook
  • How can I get the delivery reports on my Webhook URL?
  • How to check if webhook for DLR is working?
  • How to get signup updates on your webhook?
  • What are Webhooks? How does it work?